A lot has changed in the almost 20 years that Jay Khatri has been in business, but one thing has remained the same. Customer service is, and always has been, of the utmost importance to her.
And that’s very fitting, since she’s in an industry that challenges people to unplug, recharge and relax.
“Customer service is the biggest and most important thing, now and always,” said Khatri, owner of Salon Mayfair. “I’ve moved various places throughout owning my business and people drive from almost 50 miles from here to follow me.”
Celebrating one year in new Tosa spot
Located at 10633 W. North Ave., Salon Mayfair has been in its current location in Wauwatosa for about a year. The move from a nearby Tosa location wasn’t without its fair share of challenges, but Khatri said all that has done is made her and the staff stronger.
The full service salon offers the full gamut of spa menu items. From hair, nails and professional makeup application to eyebrow threading, facials and massages, there’s something for everyone to try.
A licensed esthetician, Khatri comes into things with a background in threading, a method of hair removal that utilizes threads.
“The response I hear from people who have never tried threading or who have had a negative experience with it is ‘ouch,’” Khatri explains. “They ask why it doesn’t hurt when I do it.”
Her explanation is rooted in her unique method with the thread, which she has perfected in the almost 20 years she’s been threading.
“Threading wasn’t even a thing in Milwaukee when I started offering it as a service,” she joked. “Now places are popping up that offer threading all over the place, but we’re not all the same.”
She always knew she wanted to own her own business, so Salon Mayfair is a bit of a dream come true for her as well.
“And I honestly love working in Wauwatosa,” she said. “It’s such a central location for my clients who are coming from Grafton, Mequon, Germantown and the like, and it’s a great community to do business in.”
At Mayfair Reserve, we seek to offer only the best to our residents. That is among the reasons why we believe in and strive to support local businesses like Salon Mayfair.
In partnership with them, our residents even receive discounts on select salon services.
For more information, or to schedule a tour, call (414) 453-5800 or visit us online.